Website maintenance that catches the silent fault

A site doesn't break right away, it breaks three months later, when it suits you least. Send yourself a message through your own contact form and check whether it arrives.

That's the most common fault site owners don't spot themselves. With us, maintenance isn't just updating plugins, it's checking that the thing that makes money still works.

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30+ reviews on Google

Over 45 businesses trust us with their build each year.

For long-term growth we take on far fewer, because that isn't done in a hurry.

Does this sound familiar?

When a site goes down, you notice the same day and someone fixes it. The real cost comes when, after an update, the contact form quietly breaks, still showing a thank-you message while the message reaches no one. If at least three items on the list feel familiar, your site is running on luck. That's where we come in.

Describe your case

You don't know when the last backup was made.

The site has broken several times after an update.

You wouldn't know your form had stopped sending.

You only call someone once something breaks, and then you wait.

You don't know exactly who has access to your site.

The site gets slower month after month, and no one knows why.

We don't turn away neglected sites

See all work

Most of the work isn't tidy sites but inherited situations: a site taken over from an agency the relationship broke down with, a hacked or crashed site, a site that never came back after a failed update. For a good share of such cases someone has already said it's not worth touching. Sometimes that's true, and we tell you so openly. More often it isn't, someone just needed to sit down and take stock.

Five steps to a site with no surprises

We don't start from a subscription but from an audit, because you can't maintain something when you don't know what state it's in. Below is what happens at each step and what's needed from you then.

Audit and handover

We look at what you actually have: the hosting, who owns the domain, which plugins are running, who all has access, and whether there's a usable backup.

From you: access to the hosting, the domain and the admin

Paying off the backlog

If the site is neglected, that's sorted out first, as a one-off. This isn't part of the monthly fee, the price is agreed upfront, before anything begins.

From you: approval of the quote, the deadline comes with the price

Backups that actually restore

Backups off the host, because a backup on the same server doesn't help if the server goes down. From time to time we actually restore them to a staging copy, so we know they work.

From you: nothing

Monthly work on a staging copy

Updates go on the staging copy first, and only then live. Along with that, a regular check of what makes money: the form, the tracking, the speed, the certificate.

From you: nothing, unless you're changing something yourself

Reporting and cover

Once a month, a list of what's been done, on a single page, with no technical jargon. If something breaks between two reports, we usually respond within a few hours, at the latest within 24 hours.

From you: five minutes to read the report

Let's get started

When you don't need maintenance

We don't take on every project. Before we send a quote, we look at whether you even need monthly maintenance, because in a fair number of cases you don't.

The site is small, rarely touched, and you can manage it yourself.

If you have a staging copy and a backup you've actually tried to restore, updating things yourself is perfectly fine. You don't need to pay us monthly.

The site is so neglected that a new build is cheaper.

Technology that's no longer maintained, plugins with no replacement, code no one understands. In that case we tell you so, instead of charging you to maintain a site that needs replacing anyway.

You need one clean-up, then peace and quiet.

Sometimes a site doesn't call for a subscription but one honest clean-up. It's done once, with the price agreed upfront, and after that you can rest easy for months.

So when do you really need it? When the enquiries or orders you live on come through the site, when several people touch the site, when you don't know who all has access, and when two days of downtime would do you real damage.

Ask which group you're in

How much website maintenance costs

Maintenance isn't compared with zero, even though it looks that way while everything's fine. It's compared with a single emergency fix when the site goes down at the worst moment. Two hours of firefighting cost more than a month in which the fire never started.

Pay-as-you-go

For a site that's rarely touched and doesn't need constant care.

50€/hour

You pay only for what’s actually done

An open log of hours spent

No subscription and no obligation

Response time agreed per request

The existing state is cleaned up once, with an estimate upfront

Request an estimate See everything the quote includes

Monthly

For a site that enquiries or orders come through, and where downtime does real damage.

99€

/ mo

Updates on a staging copy, and only then live

Off-host backups, with restore checks

A monthly check of the form, tracking and speed

A one-page monthly report, with no technical jargon

A response usually within a few hours, at the latest within 24 hours

Request an estimate See everything the quote includes

Your site is old

Web design

Every change needs a developer? Then maintenance is throwing money away.

1.690€

A new build is cheaper over a year

Technology that’s still maintained

You make changes yourself, without a developer

Maintenance costs less afterwards

See our web design

What moves the price

So there are no surprises in the quote, here's what actually moves the amount in both directions.

Pushes the price up

A neglected state that has to be paid off first
A large number of plugins that step on each other
A store with checkout and a courier integration
Several people touching the site daily
A site on a system other than WordPress
A shorter response time than the standard one

Brings the price down

A site we built
A small number of plugins and tidy hosting
A site that's rarely changed
An existing staging copy and working backups
One person touching the site
Pay-as-you-go instead of a monthly subscription

Trust isn't claimed, it's shown.

We could tell you how we work. It's more useful to hear it from someone who has already been through it. 30+ reviews on Google, with full names and companies, are right below.

We'd had really bad experiences with the developers who worked on our site over the past 6 years. I came across Jovan by chance and I'm genuinely delighted with the collaboration, because he went above and beyond to get everything right, and proved to be highly skilled and professional. My honest recommendation for anyone who needs a website. 👍🏻

Nevena Tomić

Nomad Accessorize

      ODLIČNO  
   Na osnovu 31 recenzije 
    
 
 
 
   
 
 
       Objavljeno na Google  
   
   Andjela Peladic 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. 
  
 
      Objavljeno na Google  
   
   Milos Popovic 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. 
  
 
      Objavljeno na Google  
   
   Ivan Kostić 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Creative, proactive, and to the point. Working with Jovan was a real pleasure - he quickly understood our needs and delivered exactly what was required. Highly recommended.
  
 
      Objavljeno na Google  
   
   Framed 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. 11/10 Vrhunska komunikacija i kvalitet izrade!
  
 
      Objavljeno na Google  
   
   Nevena Tomic 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Imali smo jako loša iskustva sa programerima koji su nam radili sajt u proteklih 6 godina. Na Jovana sam naišla slučajno i zaista sam prezadovoljna saradnjom, jer se više nego potrudio da sve ispadne kako treba, a pokazao se veoma stručnim i profesionalnim. Moja iskrena preporuka za sve kojima treba sajt. 👍🏻
  
 
      Objavljeno na Google  
   
   MUMKA Srbija 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Jovan je profesionalan, tačan i vrlo strpljiv – uvek je bio spreman da predloži prava rešenja i dodatno unapredi ono što smo zamislili. Posebno nam je značilo to što je sve objašnjavao jednostavno i jasno, bez previše tehničkih termina, što je mnogo olakšalo ceo proces. Hvala još jednom na sjajnoj saradnji! MUMKA SRBIJA
  
 
      Objavljeno na Google  
   
   Martin Stamenković 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Sve preporuke za NovaDizajn! Brza, efikasna i kvalitetna resenja, po jako niskoj ceni... Hvala jos jednom na uspešnom projektu, vidimo se na sledećem 🤝
  
 
      Objavljeno na Google  
   
   Pesada Furniture 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Dobra saradnja i komunikacija. Preporuke!
  
 
      Objavljeno na Google  
   
   Ana Ana 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Zadovoljna saradnjom i uslugom,i izlazenjem u susret maximalno 🙂
  
 
      Objavljeno na Google  
   
   Jasmina Šraj 
 
 
 
 Trustindex potvrđuje da je originalni izvor recenzije Google. Delo z Jovanom je preprosto. V izredno hitrem času mi je postavil spletno stran in jo povezal. Je hitro odziven. Prijazen. Iznajdljiv. In poln znanja. Se vedno se lahko obrnem in ga vprašam za nasvet ali pomoč. Priporočam delo z njim.
  
 
  
  
 
     Verifikovan od strane Trustindex  Verifikovana oznaka Trustindex je univerzalni simbol poverenja. Samo najbolje kompanije mogu dobiti verifikovanu oznaku sa ocenom iznad 4.5, na osnovu recenzija korisnika u poslednjih 12 meseci. Pročitajte više

You see what's been done, even in the quiet stretches

The biggest complaint about maintenance is not knowing what you're paying for. That's why maintenance comes with a place where you can see what's been done at any moment. It costs nothing extra.

The NovaDizajn portal

No silence between two emails

With maintenance, silence isn't just uncomfortable, it's the most common reason clients cancel a service they actually need. The portal exists so there's none of it.

A list of what’s been done, with dates and time spent

Report a fault or a change without waiting on an email

The status of every request you file

All documents and access details in one place

A community of clients

People who've been through the same as you

You ask questions about hosting, domains and emails that land in spam to people who solved the same ones a couple of months ago, not by searching through forums.

You solve your questions with people who’ve already had them

What worked for whom, first-hand

Referrals and collaborations between clients

No extra membership fee, as long as your site is with us

The NovaDizajn portal with a list of maintenance done

We don't lock you in with us

Maintenance is a choice every month, not a contract that's hard to leave. Agencies that keep the accounts on their side do it because it makes it harder for the client to go, not because it's any safer.

Full access to the accounts: hosting, domain and admin are in your name from day one.

Cancel with no notice period: you tell us and that’s it.

The latest backup and the access list are handed to you when you leave.

Everything we do is logged in the portal, with the date and time spent.

The status audit stays with you, even if we don’t agree to work together.

A website that remains the client's property after handover

FAQ

The questions we hear most before working together, that aren't already answered above.

Don't see your question on the list?

Ask us directly. You'll get a reply within 24 hours, no obligation.

Ask a question

Why would I pay monthly when nothing's happening?

Because that’s exactly what you’re paying for: nothing happening. Just like servicing a car: the cost feels pointless every month while everything’s fine, and pays for itself the one time it isn’t. That’s why you get a list of what’s been done every month, so you can see the work is happening.

Can't I just click update myself?

You can, and in most cases nothing bad will happen. The problem is the smaller share of cases where two plugins clash, where you need to know how to roll back. If you have a staging copy and a backup you’ve tried to restore, updating things yourself is perfectly fine.

What if my site breaks at ten on a Friday night?

We usually respond within a few hours, at the latest within 24 hours, and that’s written into the quote. We don’t promise round-the-clock cover or a reply in five minutes, because we can’t deliver that.

Do I need maintenance if I don't touch the site at all?

Especially then. A site no one touches still ages: plugins stop being maintained, the PHP version changes, the certificate expires. The sites that get hacked most are the ones someone built a couple of years ago and forgot.

How much does website maintenance cost?

Monthly maintenance starts from 99€. If you don’t need ongoing care, we work on a pay-as-you-go basis, from 50€ per hour. The existing state is cleaned up once and billed by the hour, and you get the estimate after the audit.

Do you maintain sites you didn't build?

Yes, that’s the larger part of the work. The audit comes first, because we don’t take over someone else’s site blind. It’s not the first time we’ve opened a site someone said wasn’t worth touching.

Let your site stop running on luck.

Tell us briefly what kind of site you have, where it's hosted and whether anyone looks after it. We come back with a diagnosis and an estimate. If it turns out your site doesn't call for monthly maintenance but one clean-up and peace of mind, we'll tell you that.

Request an estimate

Reply within 24 hours · No obligation · We'll tell you honestly if we're not the right team