Privacy Policy

Last updated: 31 August 2026.

NovaDizajn respects the privacy of its users and is committed to handling personal data responsibly.

This Privacy Policy explains what data we collect through the NovaDizajn website, the purposes for which we use it, how we protect it and what rights you have in relation to your data.

1. Data controller

The data controller is:

NovaDizajn

Email for privacy-related questions: [email protected]

NovaDizajn operates in the Serbian market and in the countries of the region.

2. What data we may collect

Depending on how you use our website, we may process the following categories of data:

• first and last name, if you provide them in the contact form;
• email address;
• phone number, if you provide it;
• company name or other information you voluntarily enter;
• the content of the message or enquiry you send us;
• records of your communication with us;
• technical data about your device and browser;
• IP address and data about how you use the website;
• data collected through cookies and similar technologies.

We do not ask users to provide special categories of personal data through the contact form, such as health data, biometric data, data on religious or political beliefs and similar data. Please do not send such data through the contact form.

3. How we use the data

We may use the data you provide for the following purposes:

• responding to your enquiries;
• communicating with you regarding the request you sent;
• preparing a quote for our services;
• arranging and carrying out potential business cooperation;
• providing and improving our services;
• maintaining the security and proper functioning of the website;
• analysing traffic and how the site is used;
• measuring the effects of advertising and marketing activities;
• preventing misuse and protecting our legitimate interests;
• fulfilling legal obligations.

4. Contact form

When you contact us through the /contact page, we use the data you enter so that we can respond to your request and, where relevant, continue the conversation about potential cooperation.

Data from the contact form may include your name, email address, phone number, company name and the content of your message, depending on what you enter.

Sending data through the contact form is voluntary, but without the data necessary for a reply we may not be able to respond to your enquiry.

5. Cookies and tracking technologies

NovaDizajn uses cookies and similar technologies to enable the site to function properly, to analyse its use and to measure the effectiveness of marketing activities.

The following third-party services may be used on the site:

Google Analytics

We use Google Analytics to collect statistical information about visits to the site, such as the number of visits, pages viewed, how users arrive at the site and how they use its content.

This data helps us understand how the site is used and improve how it works.

Meta Pixel

We use Meta Pixel to measure the performance of marketing activities, understand how users interact with our site and, where applicable, create and measure audiences for advertising through Meta platforms.

Data collected through this technology may be processed by Meta in accordance with its privacy policies.

Microsoft Clarity

We use Microsoft Clarity to understand how users use our website. This tool may collect information about users’ interactions with the page, including how they move through the page and use individual elements.

We use this information to improve the user experience, functionality and content of the site.

Depending on the site’s settings and your consent, certain third-party technologies may only be activated after you have given the appropriate consent.

6. Legal basis for processing

We process data on one or more appropriate legal bases, depending on the specific purpose of the processing, including:

• taking steps at your request prior to entering into a contract;
• performing contractual obligations, where applicable;
• fulfilling legal obligations;
• our legitimate interest, where such processing is permitted;
• your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before it was withdrawn.

7. Third parties and processors

As part of our business we may use the services of trusted providers of IT, hosting, analytics, marketing and other services, who may process data on our behalf and according to our instructions, where this is necessary to provide a specific service.

Such providers may include, among others, Google, Meta and Microsoft.

Data may also be processed outside the territory of the Republic of Serbia, including in countries where the infrastructure or service providers we use are located. In such cases we seek to ensure that processing is carried out in accordance with applicable regulations and with appropriate safeguards in place.

8. How long we keep data

We keep data only for as long as is necessary for the purpose for which it was collected, or for as long as is necessary to fulfil legal obligations, protect our legitimate interests or resolve potential disputes.

Data from business correspondence may be kept for a period that is reasonable for exercising and protecting the rights and interests of both parties.

Retention periods may differ depending on the type of data and the purpose of processing.

9. Data security

We take appropriate technical and organisational measures to protect data against unauthorised access, loss, destruction, alteration or other forms of unauthorised processing.

Even so, no method of transmitting or storing data over the internet can be guaranteed to be secure in all circumstances.

10. Your rights

In accordance with applicable personal data protection regulations, you may have the right to:

• request access to your data;
• request correction of inaccurate data or completion of incomplete data;
• request erasure of data where there is no longer an appropriate basis for processing it;
• request restriction of processing in the cases provided for by law;
• object to certain forms of processing;
• withdraw consent where processing is based on consent;
• request data portability, where the legal conditions for this are met;
• lodge a complaint with the competent personal data protection authority.

To exercise your rights or for questions about the processing of your data, you can contact us at:

[email protected]

11. Links to other websites

Our website may contain links to third-party websites and services.

NovaDizajn is not responsible for the content, security or privacy practices of those websites. Before using such sites, we recommend reading their privacy policies.

12. Changes to this Privacy Policy

NovaDizajn may amend this Privacy Policy from time to time to reflect changes in how we operate, in the technologies we use or in relevant regulations.

The updated version will be published on this page, stating the date it was last updated.

13. Contact

For any questions regarding this Privacy Policy or the processing of personal data, you can contact us:

NovaDizajn
[email protected]